1. Introduction
Welcome to My Premises ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (My Premises) and any related services (collectively, the "App").
Please read this policy carefully. If you disagree with its terms, please discontinue use of the App.
2. Information We Collect
We may collect the following categories of information:
- Account Information – name, email address, and password when you register.
- Property & Tenancy Data – property addresses, unit details, lease terms, and fee records you enter into the App.
- Payment Information – transaction records processed through our integrated payment providers. We do not store full card numbers on our servers.
- Device & Usage Data – device identifiers, operating system, app version, crash reports, and usage analytics to improve the App.
- Communications – messages, complaints, or breach notices submitted through the App.
3. How We Use Your Information
We use collected information to:
- Provide, operate, and maintain the App and its features.
- Process fee payments and send payment confirmations.
- Manage complaints, breach notices, and maintenance requests.
- Send transactional notifications (e.g., payment due reminders, complaint status updates).
- Improve App performance, security, and user experience.
- Comply with legal obligations.
4. Sharing of Information
We do not sell your personal data. We may share information only in these limited circumstances:
- Service Providers – trusted third parties who assist with hosting, payments, analytics, and email delivery, bound by confidentiality agreements.
- Property Managers & Landlords – tenant data is visible to the property manager or landlord associated with your tenancy within the App.
- Legal Requirements – when required by law, regulation, or valid legal process.
- Business Transfers – in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us (see Section 9). Some data may be retained for legal or audit purposes after account deletion.
6. Security
We implement industry-standard technical and organisational measures — including encryption in transit (TLS) and at rest, access controls, and regular security reviews — to protect your information. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
7. Children's Privacy
The App is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your personal data.
- Object to or restrict certain processing activities.
- Data portability — receive a copy of your data in a machine-readable format.
To exercise these rights, contact us using the details in Section 9.
9. Contact Us
If you have questions or concerns about this Privacy Policy or your data, please reach out:
- Email: privacy@mypremises.app
- Website: premises.billdeo.com
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top of the page and, where appropriate, notify you via the App or email. Continued use of the App after changes constitutes acceptance of the updated policy.